Raving Fans Book by KEN BLANCHARD – Buy Non Fiction, Vocal For Local Books Online in India - DC Books Store

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RAVING FANS

By : KEN BLANCHARD

Book : RAVING FANS
Author: KEN BLANCHARD
Category : Non Fiction, Vocal For Local
ISBN : 9780006530695
Binding : Normal
Publishing Date : 15-11-2012
Publisher : HARPER COLLINS
Edition : 1
Number of pages : 160
Language : English

Paper Back

Publisher: HARPER COLLINS

Book Summary

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans

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